Shipping Policy

OutLash Extensions Pro processes orders Monday through Friday. Orders will be processed within 1-2 business days.

Orders placed on Saturday, Sunday and all Canadian and US stat holidays will be processed the following business day. All orders are shipped from:

OutLash Extensions Pro Ltd.
102 Central Ave Ste 4862
Sweet Grass, MT 59484
USA

US SHIPPING

All US orders are shipped through USPS. Delivery times and prices are dependent on location and weight. Shipping rates are flat rate $8USD. Additional charges may apply for extra large orders. 

LOST ORDERS

OutLash Extensions Pro is not responsible for any charges or fees incurred upon the arrival of your package. Once the package has left our facility import duties, taxes or brokerage fees are the sole responsibility of the receiving customer. Shipments cannot be marked as a “gift” and prices cannot be altered on packing slips.

If you are unfamiliar with customs fees or any other charges that might be incurred by international shopping please speak to your local postal or customs office for more information.

Should you refuse to pay custom fees or other charges upon delivery, your order will be returned and you will not receive a refund for shipping costs.

Customers have up to 30 days from the date of their order to declare their package lost in order to receive any kind of compensation.

ORDER TRACKING

OutLash Extensions Pro is not responsible for lost or stolen packages. Please track your packages and be as available as possible when your order is meant to arrive. Once you have received your shipping confirmation you can track your order through USPS. Please ensure you are checking your community mailboxes. 

PRODUCT AVAILABILITY

In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the remaining items in your order. You will receive a call or email indicating that one or more items are out of stock and you will receive a full refund for those out of stock items.