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Why you should turn on your auto-response on Instagram/Facebook

Written by Ria Parsbey

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Posted on March 15 2021

Ever get, “how much” or “can I book a fill?” in your DM’s? Us too. It’s a great problem to have but it can also be a little tiring having to respond to every single person especially the tire kickers without as little as a hello from the other person or the fact that you’ve put everything you possibly can on your Instagram profile for them to see. 

Don’t sweat it — instead make it easy on yourself and turn on your auto-response with these details: 

Hey there [insert name], 

Sending you a quick note to say hello and that your message has arrived safe and sound in my inbox. I aim to reply within 24 hours on my business days so in the meantime, here are some quick links that may be able to answer your Q’s: 

  • Are you interested in booking an appointment? You can do that here [link your booking site]
  • Is it your first time getting lashes done? Read this quick FAQ’s page so you know what to expect [link your FAQ’s page]
  • Do you have a lash emergency? Please send me a text and I will get back to you as soon as I can [insert contact info]
  • Please note that my business hours are from [insert hours here - as well as a link on your website] 

Please know that I am a one-woman show and will get back to you as quickly as possible. 

Sincerely, 

Your Name, Business

Unsure of how to turn on your automated response? Go to your Facebook business page > Inbox > Automated Responses > Instant Reply 

Note: Your Instagram account has to be a business account and attached to a Facebook Business page to turn this feature on.